Avoiding Problems Nothing New for Chrysler – Dodge Problems

blog van

I came across this link today which verifies how the car industry, or shall I say Chrysler, works.

This is the portion that caught my eye:

“In the 24 consumer complaints the agency included in its investigation, motorists describe harrowing situations, including immovable steering wheels, loss of all power and difficulty braking. Dealers were generally unwilling to do repairs because no recall was in place, they said.
“When it stalls, the steering wheel is extremely hard to move,” wrote the owner of a 2009 Grand Caravan. “I have three small children in the car when it stalls on main roads. It is very frightening and dangerous trying to control the car.” “

This is exactly what we are facing. Here in the article it is a documented fact that Chrysler has a policy of NOT DOING REPAIRS until a recall is in place. Chrysler would rather have you die in an unsafe vehicle than spend a couple of bucks to fix the faulty vehicles they throw out on the market.

Here is what we are facing with a faulty 2014 Dodge Grand Caravan. I encourage others to start sharing their stories on line, companies like this need to be held accountable.

https://htheblog.wordpress.com/2015/03/03/we-need-to-replicate-the-problem-dont-buy-dodge-it-will-potentially-kill-you/

https://htheblog.wordpress.com/2015/03/03/why-i-blog-issues-plus-a-letter-to-transport-canada-regarding-dodge-safety/

https://htheblog.wordpress.com/2015/03/14/dodge-less-in-red-deer/

https://htheblog.wordpress.com/2015/03/17/dodge-intends-to-release-unsafe-vehicle-onto-road/

https://htheblog.wordpress.com/2015/03/17/execution-by-a-2014-dodge-grand-caravan/

 

The full Bloomberg story can be read here:

 

(Bloomberg) — Fiat Chrysler Automobiles NV is doing a second recall of 703,000 minivans and SUVs with a defective ignition switch that can rotate out of position, similar to the faulty General Motors Co. part tied to dozens of deaths.
The action covers the 2008-2010 Dodge Grand Caravan, Chrysler Town and Country and Dodge Journey, the U.S. National Highway Traffic Safety Administration said in a document posted on its website Friday.
The company previously tried to fix the switch defect, which can lead vehicles to stall, lose power and disable their air bags, in recalls announced in 2011 and 2014.
GM’s ignition-switch defect, now linked to 57 deaths in crashes, led to the recall of 2.59 million small cars. Disclosures about the company’s delays in announcing a recall spurred four congressional hearings and a then-record $35 million fine.
Chrysler in the earlier recall tried adding a trim ring to prevent inadvertent key rotation. A NHTSA investigation begun last year concluded that repair wasn’t working. The wireless ignition module will now be replaced in all recalled vehicles.
No fatalities have been reported in the Chrysler or Dodge vehicles. The defect has been tied to one crash, which didn’t involve injuries.
Chrysler Probe
NHTSA’s probe into the Chrysler vehicles began after the GM ignition-switch disclosures last year. The agency contacted all major automakers about whether vehicle stalls might affect air-bag performance. Chrysler determined that these three vehicles’ air bags function for two-tenths of a second if the ignition switch moves to the accessory or off position.
Fiat Chrysler spokesman Eric Mayne said the latest campaign doesn’t involve any vehicles that weren’t covered by the previous recalls. The company advised NHTSA that there’s a new remedy and repairs have been accelerated, he said.
Until the recall repairs are complete, vehicle owners are being advised to remove all items except the ignition key from their key rings.
In the 24 consumer complaints the agency included in its investigation, motorists describe harrowing situations, including immovable steering wheels, loss of all power and difficulty braking. Dealers were generally unwilling to do repairs because no recall was in place, they said.
“When it stalls, the steering wheel is extremely hard to move,” wrote the owner of a 2009 Grand Caravan. “I have three small children in the car when it stalls on main roads. It is very frightening and dangerous trying to control the car.”
Numerous consumers said their driving experience sounded similar to the situations described in the GM ignition-switch recalls.
Added another 2009 Caravan owner: “This is a clear and present danger to both my family and other drivers on the road.”
The Associated Press earlier reported the recall.
To contact the reporter on this story: Jeff Plungis in Washington at jplungis@bloomberg.net

 

Why I blog “issues” (plus a letter to Transport Canada Regarding Dodge Safety)

I have had an afternoon and evening of clarity. Sometimes removing yourself from the confines of the box you live in makes you see situations from a different angle.

My first revelation came at my daughter’s basketball game. Watching the girls bump into each other made me think again about our issue with the Dodge Caravan and how if you lose power you will have a chance of being rear ended.  (More on this later into the post.)

The second revelation came during yoga class, an apt environment to achieve clarity, and the revelation that came to me was that I need to share with the readers “Why I Blog Issues”. So I am going to start with that.

And then I also had a third…..

OLYMPUS DIGITAL CAMERA

WHY I BLOG ISSUES

I am sure some people think “loud mouth”, “trouble maker” and “moaner” when they read a post about an issue, and everyone is capable of having their own response and opinions, however in my case that is not why I write about issues.

I write about issues because society has become apathetic. People care more about watching “Breaking Bad” than their municipalities, the environment, fairness or health and safety. Because society is so apathetic, both private sector and government have become absolutely corrupt. Laws, by-laws, zoning, the environment, fairness, safety, honesty, and operating “in good faith” are no longer of any interest to some levels of government and definitely of no interest to “big corp”. Corruption is rampant because no one takes on the corrupt operations of big business. Corruption is never ending because no one makes governments follow their own rules. Yes there are pocket groups and petitions, but the bulk of society is more bothered about playing Candy Crush than making our society fair, honest and just.

So this is why I write on issues such as Dodge selling faulty and dangerous vehicles, Wawanesa having horrific handling of our insurance claim, issues with the school system where children weren’t taught (or were bullied), issues with Land Use By-laws where neighbourhoods and environment would be destroyed, and issues with regards to saving habitat; I write on these topics as both private and public sector are corrupt. I don’t write because I want a “freebee” or to “moan”. I write because someone has to tackle the corruption that surrounds us. I write because we are all being harmed by corrupt “big corp” and corrupt government actions. I write because it is about time someone actually did something and said something. I write because it is time to stop corruption and live in a fair, honest and just world, not the cess-pit it has become .

So that , in a nutshell, is why I blog issues.

I blog issues because it is the right thing to do.

blog van

 

DODGE SAFETY ISSUE

Now for my second revelation. As I was saying, I was watching my daughter’s basketball game, and the girls bumping into each other made me think again about our issue with the Dodge Caravan. I was thinking about the fact that if you are driving a vehicle that  loses power there is a chance of being rear ended, injured or killed. Then it dawned on me that the innocent driver behind you could also be injured or killed. The big picture became apparent to me in one huge technicolor vision of destruction…….this is not just a Dodge Grand Caravan issue , this a a transportation hazard . This is a transportation hazard that has the potential to injure or kill any driver on the road.

The issue was no longer about “my” vehicle, and the fact that it is faulty beyond belief. This is no longer about me being “petty” and thinking a new vehicle should actually work and not be in for constant repair. Yes, every aspect of dealing with this vehicle has been rubbish , from dealing with Chrysler, dealing with the manager at our dealership and dealing with the salesman at our dealership….and all that will come out in another blog post…….but at the moment the issue is safety.

Now here is the scary thought. My vehicle lost power. My vehicle’s MIL light came on. My vehicle dinged and dinged and dinged in warning. I had NO idea what a MIL light even was up until Friday afternoon. As soon as the vehicle limped it’s way into the school parking lot I hunted through the manual to figure out what was up and then called my husband to be rescued. The dealership looked at our vehicle and said first that their computer said the “MIL light didn’t come on”, and secondly that they “could not replicate the problem”. Now the MIL light did come on. The van did lose power. The dealership is missing the “real” problem. The real problem is that Chrysler has a dangerous fault in their vehicles that could cause fatalities that they can’t detect and that they can’t fix. That is a problem. That is a very big problem.

This means that vehicles with the issue are being plopped back out on the road. That means vehicles are ending up in collisions and Chrysler’s service teams can’t even detect the fault in an inquiry in a vehicle fatality. Chrysler are putting out death traps because their computer can’t detect the problem. Chrysler put more faith in their computer than their customers who are actually driving the vehicles. Chrysler is risking lives because they think their computer knows best and never makes a mistake. How many have died because they “couldn’t replicate the problem”?

How can Chrysler even argue with this? They don’t even have the technology in their service departments to detect the issue, let alone fix it…..and definitely not the capacity to care.

Perhaps it is time to look at all the mini van fatalities involving Dodge Grand Caravans. Perhaps it is time to look at the circumstances. Perhaps it is time for Chrysler to both admit they have a huge problem and rectify it.

Picture of my son after being in an accident in a 2014 Dodge Grand Caravan

Picture of my son after being in an accident in a 2014 Dodge Grand Caravan

 

Revelation #3 – Did this happen before?

This revelation came to me on my way home from yoga (in my husband’s work truck as I will not even touch our “new” 2014 Grand Caravan, it is at the dealership). I never really blogged that much about the accident we had back in September, quite honestly I was happy my children were alive. It was an accident that made no sense, I was making a left turn with lots of time, clear intersection and then “Bam” hit so hard the van was written off. Now up until a couple of hours ago my thought was “the other vehicle must have been flying” , now I am wondering “did I lose power?” I will never know, it happened that fast, but now it will always be at the back of my mind. A 2014 van, 6 months old, an accident that made no sense. In hindsight I am really left wondering.

Dealing With the Big Picture

As I was getting nowhere with Chrysler or our dealership I had to do something. This is a public safety issue. People are going to be killed and Chrysler is going to hide behind either their computer or “we couldn’t replicate the problem”. It may sound dramatic, but lives ARE at risk. In the end my solution was to write to Minister Raitt at Transport Canada. I need the problem on record. The problem needs to be looked into. If the Dodge Grand Caravan is truly “Canada’s best selling mini van” as advertised, there are a lot of potential death traps on the road.

This is my email:

Att. Transport Canada
Minister Raitt

Dear Minister Raitt,

I am finding myself contacting you as we have an issue that could have an impact regards to safety on Canada’s roads and highways.

We have a new 2014 Dodge Grand Caravan purchased in October 2014. Serial number xxxxxx. On Friday we were driving, the van loses power, the MIL light comes on and the van starts dinging. We take it to our dealership as you do with any warranty issue. Their computer doesn’t show the MIL coming on, plus they say they “can’t replicate the problem”.

A car losing power on the road is a hazard for both the driver of the faulty vehicle and the vehicles behind the faulty vehicle. This technical issue is going to result in injuries and deaths. This technical difficulty isn’t being detected by the service departments.

Our dealership seems to think it isn’t a problem as does Dodge. We have been in contact with both. The worry here is it IS happening and they aren’t detecting the technical issue in the service department. This means even in a fatality inquiry the issue won’t be detected.

Once I got over my initial anger of the issue, I realized the broader scope of how dangerous this is. The potential to lose power and thus be rear ended will inevitably end in fatalities. I want to drive in safe vehicles. I want to be on the road with safe vehicles.

I felt I had to formally get on record that this issue is happening. Perhaps you can take this concern in whatever direction necessary to insure we are driving in and with safe vehicles.

By the way I have blogged details of our experience at: https://htheblog.wordpress.com/2015/03/03/we-need-to-replicate-the-problem-dont-buy-dodge-it-will-potentially-kill-you/

Debra Hunter

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So now you know “why” I blog issues, it is not for me, it is for all of us, and it is for the right reasons.

Deb

Please click here to read the previous detailed post of all the problems our Dodge Grand Caravan has had.