“What do we ultimately want?” – 2014 Dodge Grand Caravan Problems

blog van

“What do we ultimately want?”

This is what the service department just asked my husband, so I am going to share my answer here:

” If I were to answer this question honestly, I think what needs to happen is to have this van shipped down east to the head plant and have them go through it to find out what is causing the defects. The thing is, the potential for this to be happening in every 2014 Grand Caravan is there. I don’t want our family killed, but I also don’t want any other family killed. Yes, we can move on to another vehicle, but in the interest of public safety the fault still needs to be found. In my opinion, and I tend to be a “big picture thinker”, Chrysler Canada needs to find the fault so that this doesn’t happen to any family.”

We are afraid if we trade the van in some other family will be killed. The van is dangerous.

(Check out my “Dodge Chrysler problem” section for the full story.)

Share, share, share….Dodge Problems

Some of you may have remembered this image from late last night,

2014 dodge grand caravan death trap part 1 weband the blog post that accompanied it.

Well today my husband took a glossy 8×10 of the cartoon to work with him. He is using it as an ice breaker with customers. He is getting to tell the story and share the blog….and make great customer connections at the same time.

Best thing ever.

Grassroots.

Sharing is good.

And now I would like to share even more blog posts about our faulty 2014 Dodge Grand Caravan (A.K.A. the death trap!):

https://htheblog.wordpress.com/2015/03/03/we-need-to-replicate-the-problem-dont-buy-dodge-it-will-potentially-kill-you/

https://htheblog.wordpress.com/2015/03/03/why-i-blog-issues-plus-a-letter-to-transport-canada-regarding-dodge-safety/

https://htheblog.wordpress.com/2015/03/14/dodge-less-in-red-deer/

https://htheblog.wordpress.com/2015/03/17/dodge-intends-to-release-unsafe-vehicle-onto-road/

https://htheblog.wordpress.com/2015/03/17/execution-by-a-2014-dodge-grand-caravan/

https://htheblog.wordpress.com/2015/03/18/avoiding-problems-nothing-new-for-chrysler-dodge-problems/

https://htheblog.wordpress.com/2015/03/18/what-do-chrysler-and-an-a-have-in-common-my-daughters-take-on-dodge-problems/

https://woodleaneighbours.wordpress.com/2015/03/18/walking/

 

****Remember….. the 2014 Dodge Grand Caravan loses power while driving , save your life, take the bus.

What do Chrysler and an a$$ have in common? – My daughter’s take on Dodge problems

2014 dodge grand caravan child cartoon web

Out of the mouths of babes…..even they know our van is faulty and dangerous.

Want to read more about Dodge problems? Check this out!!!!!!

https://htheblog.wordpress.com/2015/03/03/we-need-to-replicate-the-problem-dont-buy-dodge-it-will-potentially-kill-you/

https://htheblog.wordpress.com/2015/03/03/why-i-blog-issues-plus-a-letter-to-transport-canada-regarding-dodge-safety/

https://htheblog.wordpress.com/2015/03/14/dodge-less-in-red-deer/

https://htheblog.wordpress.com/2015/03/17/dodge-intends-to-release-unsafe-vehicle-onto-road/

https://htheblog.wordpress.com/2015/03/17/execution-by-a-2014-dodge-grand-caravan/

(and the list keeps growing!)

Stay tuned……….more fun to come!

Avoiding Problems Nothing New for Chrysler – Dodge Problems

blog van

I came across this link today which verifies how the car industry, or shall I say Chrysler, works.

This is the portion that caught my eye:

“In the 24 consumer complaints the agency included in its investigation, motorists describe harrowing situations, including immovable steering wheels, loss of all power and difficulty braking. Dealers were generally unwilling to do repairs because no recall was in place, they said.
“When it stalls, the steering wheel is extremely hard to move,” wrote the owner of a 2009 Grand Caravan. “I have three small children in the car when it stalls on main roads. It is very frightening and dangerous trying to control the car.” “

This is exactly what we are facing. Here in the article it is a documented fact that Chrysler has a policy of NOT DOING REPAIRS until a recall is in place. Chrysler would rather have you die in an unsafe vehicle than spend a couple of bucks to fix the faulty vehicles they throw out on the market.

Here is what we are facing with a faulty 2014 Dodge Grand Caravan. I encourage others to start sharing their stories on line, companies like this need to be held accountable.

https://htheblog.wordpress.com/2015/03/03/we-need-to-replicate-the-problem-dont-buy-dodge-it-will-potentially-kill-you/

https://htheblog.wordpress.com/2015/03/03/why-i-blog-issues-plus-a-letter-to-transport-canada-regarding-dodge-safety/

https://htheblog.wordpress.com/2015/03/14/dodge-less-in-red-deer/

https://htheblog.wordpress.com/2015/03/17/dodge-intends-to-release-unsafe-vehicle-onto-road/

https://htheblog.wordpress.com/2015/03/17/execution-by-a-2014-dodge-grand-caravan/

 

The full Bloomberg story can be read here:

 

(Bloomberg) — Fiat Chrysler Automobiles NV is doing a second recall of 703,000 minivans and SUVs with a defective ignition switch that can rotate out of position, similar to the faulty General Motors Co. part tied to dozens of deaths.
The action covers the 2008-2010 Dodge Grand Caravan, Chrysler Town and Country and Dodge Journey, the U.S. National Highway Traffic Safety Administration said in a document posted on its website Friday.
The company previously tried to fix the switch defect, which can lead vehicles to stall, lose power and disable their air bags, in recalls announced in 2011 and 2014.
GM’s ignition-switch defect, now linked to 57 deaths in crashes, led to the recall of 2.59 million small cars. Disclosures about the company’s delays in announcing a recall spurred four congressional hearings and a then-record $35 million fine.
Chrysler in the earlier recall tried adding a trim ring to prevent inadvertent key rotation. A NHTSA investigation begun last year concluded that repair wasn’t working. The wireless ignition module will now be replaced in all recalled vehicles.
No fatalities have been reported in the Chrysler or Dodge vehicles. The defect has been tied to one crash, which didn’t involve injuries.
Chrysler Probe
NHTSA’s probe into the Chrysler vehicles began after the GM ignition-switch disclosures last year. The agency contacted all major automakers about whether vehicle stalls might affect air-bag performance. Chrysler determined that these three vehicles’ air bags function for two-tenths of a second if the ignition switch moves to the accessory or off position.
Fiat Chrysler spokesman Eric Mayne said the latest campaign doesn’t involve any vehicles that weren’t covered by the previous recalls. The company advised NHTSA that there’s a new remedy and repairs have been accelerated, he said.
Until the recall repairs are complete, vehicle owners are being advised to remove all items except the ignition key from their key rings.
In the 24 consumer complaints the agency included in its investigation, motorists describe harrowing situations, including immovable steering wheels, loss of all power and difficulty braking. Dealers were generally unwilling to do repairs because no recall was in place, they said.
“When it stalls, the steering wheel is extremely hard to move,” wrote the owner of a 2009 Grand Caravan. “I have three small children in the car when it stalls on main roads. It is very frightening and dangerous trying to control the car.”
Numerous consumers said their driving experience sounded similar to the situations described in the GM ignition-switch recalls.
Added another 2009 Caravan owner: “This is a clear and present danger to both my family and other drivers on the road.”
The Associated Press earlier reported the recall.
To contact the reporter on this story: Jeff Plungis in Washington at jplungis@bloomberg.net

 

Dodge-less in Red Deer ……

A scooter....better than a 2014 Dodge Grand Caravan....the only reliable wheels we own!

A scooter….better than a 2014 Dodge Grand Caravan….the only reliable wheels we own!

“Sleepless in Seattle” may have been a hit, “Dodge-less in Red Deer”, not so much…..but here is how the story for this week goes.

Friday night. Lovely weather. Stuck at home. Again….or still….you choose. You see it is my THIRD weekend…and two full weeks…. without a vehicle as our new vehicle is again/still/perpetually in the shop. Now I do realize I am doing wonders for the environment by not driving (A.K.A. the new vehicle sitting in the lot of the car dealership as they try to replicate the problem), but the last two plus weeks (plus all the other 6, 7 or 8 times the car has been in for service) are feeling like a cross between house arrest (no, I don’t have personal experience!) and quarantine (yes, the family is all immunized!).

Originally this post was going to  be a painting post but I can’t help myself, this situation of having a new car, with endless problems, and being reduced to walking is….well….preposterous. Yes walking to do errands is just lovely, but a 15 minute return trip by car is a good hour and a half trip on foot. Okay, more like two and a half hours as I have to explain to anyone we meet “why” we aren’t driving our new van, plus go through all the problems the van has, which takes a very, very long time……I should just record the story on my phone and hit “play ” really.  And did you know that carrying groceries for 7 people while walking isn’t feasible; we go through 8 litres of milk alone on some days (that is two hands taken up with milk alone!)…..lets just say the kids are starting to notice food that used to be in the cupboard isn’t. And did you know now I can’t take on location shoots, yep, I can’t work unless it is in the studio, as hauling tripods and lighting and cameras on a two or three hour walk doesn’t quite work…..and using my preschooler’s wagon to carry my gear just crosses the “stupid” line. My four year old is bored, the other day he wanted to go somewhere, I reminded him we didn’t have the car, he huffed and let his head thump down on the table. We…are…stuck.

So for the record…stuck at home…….running out of groceries……can’t work……….new van still in the shop…………..

…..and of course they still haven’t been able to replicate the problem on the vehicle. It is kind of like buying a new house, the roof leaks once, but they have to wait until it rains again, destroying all your interior and belongings, in the aim to replicate the problem before they will look to fix it. Unfortunately in the case of an unsafe vehicle it isn’t carpet getting wet, it is people getting killed if the issue “replicates” at an inopportune time.

To make matters worse, in an act of desperation, last night I started to search the internet to see if there were any indications of others facing the same vehicle problem. I thought “well if the technicians can’t figure it out at least I am going to give it a shot!”.  I suspect the outcome was the same as when people Google diseases. Let’s see, well one thing I did find was in the U.S. a group of 2014 Grand Caravan’s had a recall for the tire pressure light going on or off….yep, ours has done that…..we were told that can happen due to weather…..I guess either the U.S. doesn’t have that type of “weather” or they have stricter safety requirements. Hmmmmmmm. The other thing I discovered was endless “can not replicate the problem” situations and then the issue of course replicates itself in dangerous circumstances like on a highway or in busy traffic…one person wrote something to the effect as to “how many people are going to have to be killed before they try to rectify these problems?” It’s a good question.

And so I “try” to be patient……and what will my patience achieve? It is probably going to achieve the first ever Dodge Grand Caravan running out of warranty while sitting in the parking lot of the service department. And then guess what is going to happen, either one day or one kilometer after the warranty is up they’ll find the problem miraculously and charge us for the repair.

It’s going to be a long two years and seven months before that happens.

The joy of 2014 Dodge Grand Caravan problems.

To be continued………….

(for further reading check out this and this!)

.

References which may be connected to the van issues:

U.S.A. recall – NHTSA Campaign #14V632000 – issued October 8, 2014 – 2014 Dodge Grand Caravan Tires: Pressure Monitoring and Regulating Systems

U.S.A. defect investigation – NHTSA Defect Investigation #DP14004 – date opened September 25, 2014 (currently pending) – Electrical System

To view ongoing Dodge issues please check out http://www.carcomplaints.com/Dodge/Grand_Caravan/2014/recalls/ or http://www.carcomplaints.com/Dodge/Grand_Caravan/2014/investigations/

I guess I just don’t believe that it is only the U.S.A. vans having the issues; I can’t help but feel it is relevant.

 

March 14, 2015 update (15 straight days without the vehicle and 10 working days at the service department):

U-Connect Cutting Out– One more thought……..is the “interference” that makes the streaming with the U-connect not work properly being actually created by the vehicle heating up? Is it the electrical system creating the interference? The hotter the vehicle gets the less the U-connect works properly. Is something in the vehicle creating interference, perhaps a computer defect? A valid thought that would also make sense with the burning rubber smell. No one is listening to us when we repeatedly tell them the pattern of when the U-connect is having huge problems in working properly.

Low Tire Pressure Indicator Going On And Off – our service department blames “weather” and says it is “normal”, however in the U.S. it is actually a RECALL. How can we have any faith in Dodge/Chrysler Canada being concerned about safety? This is how they avoid recalls, the service departments try to make the customer out to be “over reacting” or “picky” or “crazy” so that they can avoid expensive recalls. If the service departments brush you off there is no evidence of an issue. They are avoiding recalls at the front desk or on the phone. These issues will never reach Transport Canada as Dodge/Chrysler have found a tactic around the situation. It is all about PROFIT with few concerns as to SAFETY.

Burning Rubber SmellNo one is listening to us. No one has addressed the burning rubber smell. Wouldn’t it make sense to start by looking for wires where the insulation is burned off. It is not right for a vehicle to emit a burning rubber smell. Wouldn’t that be an indicator of potential fire? Shouldn’t Dodge be concerned?

Car Losing Power – it seems the only step forward is to drive around waiting for the problem to “replicate”. I can’t help but feel they are looking in the wrong place as the van’s computer doesn’t register that an error light came on. That is the starting point. We’ve told Dodge and the service department that that is the starting point, but they are still driving the vehicle around trying to replicate the problem. Why won’t they start with the obvious problem?

Van’s Computer Not Registering Error – we are getting shoulder shrugs. No one is taking this seriously. If the system is supposed to register an error, as in when the MIL light came on and the van lost power,  and the system doesn’t, this is actually a DEFECT. This is yet another huge problem. Even though I am not a technician, common sense tells me we either have an electrical problem or a computer problem. This would make sense when you look at the never ending issues this vehicle has had (including the repaired heating defect and U-Connect mic issue).

The Flashing Dashboard/Control Panel – After we started up the vehicle the second time after the power loss, every single light on the dashboard started flashing including indicators making the audible noise. I turned the key off, removed the key. Tried to start the vehicle a minute or so later and it started normally. Dashboards/Control Panels should not flash like that. It is another sign of a defect. Again common sense points to electrical or computer.

So here we sit.
It seems that Dodge/Chrysler’s protocol is to just drive around trying to “replicate the problem” but they refuse to look at ALL the problems.
We are pretty sure they just want to “appear” to be trying to solve the situation, which is what all the “driving around to replicate the problem” is. It is a facade.
We are pretty sure they are just trying to drag out the situation until we are so frustrated with having no vehicle that we take back the DEATH TRAP and drive it risking our family and others’ lives.
It’s a tactic……and when we are forced to put this very unsafe vehicle back on the road, and it ends in a fatality, the official statement will be “Dodge only produced .5% (or some other random percentage) of their vehicles with a defect.”……….which means the lives and safety of .5% of their customers are worthless.

If a company is going to produce vehicles, EVERY SINGLE VEHICLE ON THE ROAD NEEDS TO BE SAFE, there should never be ANY margin for error. A margin for error results in deaths.

 PS. We will be emailing Dodge/Chrysler on Monday and requesting a detailed, day by day account of what they have actually done with the vehicle. We have also asked previously about them looking into the origin of the vehicle (it has always driven like a “used” vehicle), but we have yet to receive any information; this request was made at the dealership level. Brush off and ignore seems to be company policy.

.

.

.

.

.

.

oh yeah, the ads on this site belong to WordPress.