The Handmade in Canada Shop Has Been Updated!

I know my blogging has been a little quiet lately, and one of the reasons is I have been working away. In addition to a busy photography month, I have also been updating my other project, Handmade in Canada. Let’s just say when you dye your own yarn and knit your own items it takes time.

So after weeks and weeks of knitting, the shop has finally been updated. There are a ton of new items and we are pretty excited about sharing them with you. All our items are naturally dyed by hand and made by hand too. If you have a moment check it out.

shop image web

 

Also at the bottom of the Handmade in Canada site are our social media links. We can be found on Facebook and Instagram (@handmadeincanada), plus you can hit the follow button to follow the blog. I hope you will follow along and see all the cool items we are making.

leaf red 3x3 square 100dpi stylized 2www.handmade-canada.com

The Great Insurance Scam

The Great Insurance Scam………under-insure to force people to settle.

There you have it folks, now would you like the back story?

cabin

Not long ago I wrote THIS post and at the end I wrote an edit which was a rebuttal to a response from our insurance adjuster. I thought I would re-share the thoughts here as it has an “A HA Moment” that every person who holds insurance needs to think about. It outlines how property owners are being vastly under-insured so that they can be bullied into taking inferior settlements. Please have a read and please help “out” this practice in the insurance industry if you or your family have been victimized.

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This entry begins with a response from our adjuster, amazing what you have to do to get a response acknowledging a receipt of an email.

Below is the email we received this evening with names “x”‘d for privacy reasons.

Mr. and Mrs. xxxxxxx,
Please accept this e-mail as confirmation of your prior correspondence and request to have the cabin repaired.
As I stated to Mr. xxxx on the phone I was communicating the decision that Wawanesa did not accept the building quotations presented.
Mr. xxxxx stated he was having a very difficult time in secure builders to quote on the replacement of the cabin.
He stated he was not even getting return calls for requests for quotes.
As explained the quotes to replace based on the total square footage of the structure would be in the category of a full custom home.
The quotes presented have been reviewed by the appraiser on file and submitted to Wawanesa.
I have not ignored your file as you have stated below.
As stated to Mr. xxxxx on the phone and at his request I approached Pxxxxx  yesterday to see if they would be interested in seeing if they would perform repairs at the structure.
I am waiting for their response. As the Representative from Pxxxxxxx needed to review the file and discuss it with management.
Future, I am also waiting for instructions on the file.
At present as both parties seem to be at an impasse as it would related to the quantum of the damages it appears necessary to proceed with the appraisal process as set forth in the Insurance Act.
Please accept this communication as first notice of this process. Our office will forward further written communication with the appropriate forms shortly.
We have made every effort to accommodate your requests. This commenced with a detailed investigation, coverage review and the presentation of timely settlement offer once the second review process was completed.
I have not stated the cabin can be repaired. The determination of repairability is made by construction experts. This the reason why I have spoken to Pxxxxxx. I have not been able to communicate with the project manager with Bxxxxxx at this time as he is not back from vacation.
Mr. Hxxxxxxx stated it is the obligation of the insurer to repair the cabin and to place you back into the same position prior to the loss.
Further I wish to advise that in accordance with the insurance act it is the insured who has to choose their contractor. While we can recommend one the contract for reconstruction rests with you.
Clearly my comments to Mr. Hxxxxxx have been taken out of context and I find it interesting this communication states something different than what our understanding was.
Accordingly future communication will be in writing by e-mail or by way of in person meeting at your brokers office where the meeting can be appropriately documented for the file.
Thank you,

……………………………………………

Followed by the rebuttal:

First we have two hugely detailed quotes in our personal possession for the repair of the cabin stating exactly what needs to be done, provided to us by the insurance adjuster. His chosen professionals. These quotes and scope of work were completed by the two firms mentioned in the email above. “Repairability” has actually already been assessed; it was assessed in the spring of 2015. The quotes were completed by “construction experts” as stated above. This leaves one to question the statements in the above email. If the quotes are valid, it is just a call or email to the contractor to okay the work. It makes me wonder how valid the quotes are. Were they manufactured? We’ll see. My husband has a theory on this, but we will leave it there for now.

Secondly how can insurance simply not accept the quotations? These are the only quotes we could get. We even asked to see the Wawanesa quote, but the request was ignored. Was this Wawanesa quote for a rebuild fictionalized ? We knew their quote was off because we knew how expensive our fireplace was to replace; it is hand laid brick. We were offered $126,725.37 including demo for a TOTAL LOSS; we are insured for $167,000 (and still paying to have the property insured at this level). A difference of $40, 274.63. Demolition is averaging at about $10K, the fireplace averages out at $12.5K. If we take off these two items alone we are left at $104, 225.37, not even enough for a single wide trailer. But beyond that I will share the actual quotes we were given by two contractors that did not know each other (from different cities) and that we do not know from beyond asking for a quote. These quotes are WITHOUT FOUNDATION. Quote #1 – $239, 058.75
and Quote #2 – $259,610.40. You see our cabin is built on post and pier as a foundation so insurance refuses to put a foundation under our cabin. They tell us this over and over. They say it is a “code upgrade”. What it comes down to is even if we achieved a full settlement for what we are insured for, at best we are $72,058.75 short, plus we still need to pay for a foundation. With the settlement of $126,725,37 we are $112,333.38 short. We insured this property trusting our broker and Wawanesa that our investment would be secure if disaster ever struck. Our investment is LOST due to insuring with Wawanesa. Repair is the only way we can attempt any form of salvage of our investment and property.

It is not our fault as an insured that it is difficult to get quotes. (Of course Wawanesa, or the adjuster, refused to share their quote with us.) It is a rural area. Wawanesa insured the property, they knew its location, they took the risk. Remote areas cost more for builds, for service people, for trades. Rural areas lack amenities such as the local hardware store and require added cost regarding travel time and travel costs. It is a one off build, it isn’t a housing development. So when the adjuster says in the email above: “As explained the quotes to replace based on the total square footage of the structure would be in the category of a full custom home.” Yeah, every total loss infill build IS a full custom home……WITHOUT FOUNDATION…..that is a “code upgrade”.

So let’s assess this statement: “Further I wish to advise that in accordance with the insurance act it is the insured who has to choose their contractor. While we can recommend one the contract for reconstruction rests with you.” This is interesting. A few years ago our home suffered sewer back up. Wawanesa was the insurance company. Here is how the discussion went:

– Adjuster – (says to us over the restoration work) – “Do you have a preferred contractor?”,
– Us – “No”.
-Adjuster – “Is it okay if we use xxxxxx?”- us – “Fine.”
– the adjuster dealt with the contractor, the quotes, the work. All we had to do was let the workers in and write the cheque for the deductible. Proper handling. Respectful and professional handling.

Completely different handling. Both water situations, but one is our house and one is our recreational property. One was being tended to within days while our recreational property still hasn’t been tended to 14 months (less two days) from the date of discovery of the damage; it still sits waterlogged. Why the difference in handling? Why are we so under-insured? Why is the settlement offer so below the amount we are paying for when the property is a TOTAL LOSS. There is something very, very wrong.

I am becoming increasing wary and suspicious of the whole situation.  Do you think a contractor will repair our cabin for what is quoted? I doubt it, it seems to be a special “insurance rate”. This is why in the email above the adjuster is trying to wiggle out of responsibility to repair our cabin. That is why he is deferring to the Insurance Act, so that they can cut a cheque and leave us without enough funds for the repair. It is happening all the time, my husband has come home with multiple stories of insureds who have been completely screwed by the company that they trusted.

We can’t remotely rebuild our property even though our broker has time and again run the numbers for what it should be insured for. His numbers come up the same every time. The build quotes are $72,058.75 short without a foundation. Someone is setting these numbers, I don’t know if it is Wawanesa or some other aspect of the insurance industry, but they are vastly wrong. How can a company insure a property, it ends up a full loss, but changes to the building code means it is the insureds fault? They know no one can rebuild. The numbers that we pay insurance for should reflect numbers where a property can be rebuilt to code.

And there is the “A HA Moment”. Did you catch that?

They know no one can rebuild. The numbers that we pay insurance for should reflect numbers where a property can be rebuilt to code.

And there in lies the scam of the insurance industry. If they knowingly under-insure you they know their customer, especially if the adjusters are nasty enough, will eventually cave. It is a scam. It is a scam by the whole insurance industry to make people settle.

Insurance doesn’t protect your investment.

Insurance is there to screw you over and take advantage of you when you are at your lowest.

Wawanesa states on the third page of their 2013 Annual Report the following values:

VALUES
We treat others in a respectful and truthful manner.
We conduct business with integrity, honesty, consistency and fairness.
We act ethically and lawfully.
We take pride in making service a priority.
We encourage collaboration, innovation and excellence.
We support the communities in which we work and live
 
Spot the difference with what we have experienced!
 ——————————————————————————————————

 

Please check out your policies, do due diligence, and take issues further and public if you feel victimized. For Alberta this information may be of use:

Alberta Treasury Board and Finance
Superintendent of Insurance
Financial Sector Regulation and Policy (FSRP)
Room 402, Terrace Building
9515 – 107 Street
Edmonton, Alberta, T5K 2C3

PHONE:  780-427-8322

TOLL-FREE:  (In Alberta):  Dial 310-0000, then 780-427-8322

EMAIL:  tbf.insurance@gov.ab.ca

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Wawanesa & Associates Continues To Operate In Bad Faith

blog cabin family

Well it is probably about time for an update on the cabin. I know hundreds upon hundreds of insured people are now reading this saga. How do I know you may ask? Well my husband talks to hundreds upon hundreds (if not thousands) of people dealing with hail claims and he has been passing on our saga to all that will listen. Then I have the people personally emailing me and sharing their own issues. And of course a recent post generated over 94,000 reads and a ton of new followers, so let’s just say, word is out……big time.

So we are on adjuster #2. Thought it might be better. Well I will let you be the judge. We thought it was worth sharing our latest developments here so everyone else will know what tactics Wawanesa are using.

Everyone is being screwed over by insurance at the moment. They are doing unsatisfactory patches instead of replacing siding. They are denying hail when the hail is obvious. They are arguing the square footage of roofs . They are trying to use roofers as adjusters. Even those in the industry are disgusted by some of the tactics.

I do have a website prepped focusing on insurance issues. It is time for us to all out what is going on. Once I make a few modifications to the site it will be up and others will be able to share their mistreatment by the insurance industry. The goal is to bring all these bad experiences together to show systematic corruption and cheating of the insured parties by the insurance industry. I will share the link to the site here once it is fully published, and I invite everyone to share it. We are all getting screwed and it is time to fight back.

For your amusement, here is the latest email that we have sent. You will see just how crooked the insurance industry is. Square footage is misrepresented , and we aren’t even allowed to show our proof of loss….they just didn’t accept it. Anyways, have a read:

Dear xxx,

I am writing to confirm that you received our email of November 3, 2015 indicating we wish to REPAIR our cabin.

I have been advised to confirm this with you as you seem to have a tactic where you choose to ignore certain situations. For instance:

– you chose to ignore our request to see how Wawanesa calculated how much it would cost to rebuild our cabin

– you chose to ignore the fact that Wawanesa had undersized the square footage of our actual cabin and that window sizes were misrepresented in the paperwork

– you chose to not re-adjust the offer for settlement when we pointed out the inaccuracies in size and details

– we provided quotes based WITHOUT foundation and you REFUSED to accept them. We PROVED our loss and you simply said no. Well actually you didn’t just say “no”, you said they were “P.F.O. Quotes”……..PLEASE FUCK OFF QUOTES. Unprofessional. I cannot believe you would treat an insured in such a way.

(and this doesn’t even go into the attempt to depreciate the cabin back to a date prior to it being constructed https://htheblog.wordpress.com/2015/06/02/wawanesa-insurance-problem-how-can-you-be-dinged-for-depreciation-from-before-the-property-was-built/ )

I am attaching the quotes for those cc.’d on here to have as proof that we did prove our loss.

I am reiterating here that you promised our cabin can be repaired, you HAVE a quote that you approve of, and you HAVE a contractor that you approve of. I want to know WHEN WORK WILL COMMENCE. This claim has been in progress since September 2014 and this extended loss of use is unacceptable. Your quote indicates the repair will take 16 weeks which means we need to get on this now. The key to the cabin is in the lock box attached to the cabin provided by YOUR contractor of which you and Wawanesa approve. There is no cause for delay. And as you pointed out over the phone, that prices should be cheaper because of oil being down (evidently out of work riggers are expert construction workers…who knew), I am sure your preferred contractor is able to get on the job right away.

Just to simplify, I need to know when repairs start and the guaranteed completion date, plus where to send our deductible cheque.

I look forward to our cabin being meticulously repaired piece by piece by hand in sub-zero temperatures. I am so glad you gave us this option. And by the way, before we hear anymore threats of “code issues”, electrical and plumbing is circa 2003, as is the back portion of the cabin, and the rest is a “repair”.

Please have the common decency to at least reply to this email as our last one was ignored. Surely acknowledging is part of an adjuster’s duty, or perhaps it was just a “P.F.O” lack of response.

Thanks for reading. And I won’t tell my readers to “P.F.O”.

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November 5, 2015 -6:53 pm Edited to add:

So we have had a response from our adjuster, amazing what you have to do to get a response acknowledging a receipt of an email.

For continuity sake here is the response with names “x”‘d for privacy reasons.

Mr. and Mrs. xxxxxxx,
Please accept this e-mail as confirmation of your prior correspondence and request to have the cabin repaired.
As I stated to Mr. xxxx on the phone I was communicating the decision that Wawanesa did not accept the building quotations presented.
Mr. xxxxx stated he was having a very difficult time in secure builders to quote on the replacement of the cabin.
He stated he was not even getting return calls for requests for quotes.
As explained the quotes to replace based on the total square footage of the structure would be in the category of a full custom home.
The quotes presented have been reviewed by the appraiser on file and submitted to Wawanesa.
I have not ignored your file as you have stated below.
As stated to Mr. xxxxx on the phone and at his request I approached Pxxxxx  yesterday to see if they would be interested in seeing if they would perform repairs at the structure.
I am waiting for their response. As the Representative from Pxxxxxxx needed to review the file and discuss it with management.
Future, I am also waiting for instructions on the file.
At present as both parties seem to be at an impasse as it would related to the quantum of the damages it appears necessary to proceed with the appraisal process as set forth in the Insurance Act.
Please accept this communication as first notice of this process. Our office will forward further written communication with the appropriate forms shortly.
We have made every effort to accommodate your requests. This commenced with a detailed investigation, coverage review and the presentation of timely settlement offer once the second review process was completed.
I have not stated the cabin can be repaired. The determination of repairability is made by construction experts. This the reason why I have spoken to Pxxxxxx. I have not been able to communicate with the project manager with Bxxxxxx at this time as he is not back from vacation.
Mr. Hxxxxxxx stated it is the obligation of the insurer to repair the cabin and to place you back into the same position prior to the loss.
Further I wish to advise that in accordance with the insurance act it is the insured who has to choose their contractor. While we can recommend one the contract for reconstruction rests with you.
Clearly my comments to Mr. Hxxxxxx have been taken out of context and I find it interesting this communication states something different than what our understanding was.
Accordingly future communication will be in writing by e-mail or by way of in person meeting at your brokers office where the meeting can be appropriately documented for the file.
Thank you,

……………………………………………

So I will have my rebuttal here.

First we have two hugely detailed quotes in our personal possession for the repair of the cabin stating exactly what needs to be done, provided to us by the insurance adjuster. His chosen professionals. These quotes and scope of work were completed by the two firms mentioned in the email above. “Repairability” has actually already been assessed; it was assessed in the spring of 2015. The quotes were completed by “construction experts” as stated above. This leaves one to question the statements in the above email. If the quotes are valid, it is just a call or email to the contractor to okay the work. It makes me wonder how valid the quotes are. Were they manufactured? We’ll see. My husband has a theory on this, but we will leave it there for now.

Secondly how can insurance simply not accept the quotations? These are the only quotes we could get. We even asked to see the Wawanesa quote, but the request was ignored. Was this Wawanesa quote for a rebuild fictionalized ? We knew their quote was off because we knew how expensive our fireplace was to replace; it is hand laid brick. We were offered $126,725.37 including demo for a TOTAL LOSS; we are insured for $167,000 (and still paying to have the property insured at this level). A difference of $40, 274.63. Demolition is averaging at about $10K, the fireplace averages out at $12.5K. If we take off these two items alone we are left at $104, 225.37, not even enough for a single wide trailer. But beyond that I will share the actual quotes we were given by two contractors that did not know each other (from different cities) and that we do not know from beyond asking for a quote. These quotes are WITHOUT FOUNDATION. Quote #1 – $239, 058.75
and Quote #2 – $259,610.40. You see our cabin is built on post and pier as a foundation so insurance refuses to put a foundation under our cabin. They tell us this over and over. They say it is a “code upgrade”. What it comes down to is even if we achieved a full settlement for what we are insured for, at best we are $72,058.75 short, plus we still need to pay for a foundation. With the settlement of $126,725,37 we are $112,333.38 short. We insured this property trusting our broker and Wawanesa that our investment would be secure if disaster ever struck. Our investment is LOST due to insuring with Wawanesa. Repair is the only way we can attempt any form of salvage of our investment and property.

It is not our fault as an insured that it is difficult to get quotes. (Of course Wawanesa, or the adjuster, refused to share their quote with us.) It is a rural area. Wawanesa insured the property, they knew its location, they took the risk. Remote areas cost more for builds, for service people, for trades. Rural areas lack amenities such as the local hardware store and require added cost regarding travel time and travel costs. It is a one off build, it isn’t a housing development. So when the adjuster says in the email above: “As explained the quotes to replace based on the total square footage of the structure would be in the category of a full custom home.” Yeah, every total loss infill build IS a full custom home……WITHOUT FOUNDATION…..that is a “code upgrade”.

So let’s assess this statement: “Further I wish to advise that in accordance with the insurance act it is the insured who has to choose their contractor. While we can recommend one the contract for reconstruction rests with you.” This is interesting. A few years ago our home suffered sewer back up. Wawanesa was the insurance company. Here is how the discussion went:

– Adjuster – (says to us over the restoration work) – “Do you have a preferred contractor?”,
– Us – “No”.
-Adjuster – “Is it okay if we use xxxxxx?”- us – “Fine.”
– the adjuster dealt with the contractor, the quotes, the work. All we had to do was let the workers in and write the cheque for the deductible. Proper handling. Respectful and professional handling.

Completely different handling. Both water situations, but one is our house and one is our recreational property. One was being tended to within days while our recreational property still hasn’t been tended to 14 months (less two days) from the date of discovery of the damage; it still sits waterlogged. Why the difference in handling? Why are we so under-insured? Why is the settlement offer so below the amount we are paying for when the property is a TOTAL LOSS. There is something very, very wrong.

I am becoming increasing wary and suspicious of the whole situation.  Do you think a contractor will repair our cabin for what is quoted? I doubt it, it seems to be a special “insurance rate”. This is why in the email above the adjuster is trying to wiggle out of responsibility to repair our cabin. That is why he is deferring to the Insurance Act, so that they can cut a cheque and leave us without enough funds for the repair. It is happening all the time, my husband has come home with multiple stories of insureds who have been completely screwed by the company that they trusted.

We can’t remotely rebuild our property even though our broker has time and again run the numbers for what it should be insured for. His numbers come up the same every time. The build quotes are $72,058.75 short without a foundation. Someone is setting these numbers, I don’t know if it is Wawanesa or some other aspect of the insurance industry, but they are vastly wrong. How can a company insure a property, it ends up a full loss, but changes to the building code means it is the insureds fault? They know no one can rebuild. The numbers that we pay insurance for should reflect numbers where a property can be rebuilt to code.

And there is the “A HA Moment”. Did you catch that?

They know no one can rebuild. The numbers that we pay insurance for should reflect numbers where a property can be rebuilt to code.

And there in lies the scam of the insurance industry. If they knowingly under-insure you they know their customer, especially if the adjusters are nasty enough, will eventually cave. It is a scam. It is a scam by the whole insurance industry to make people settle.

Insurance doesn’t protect your investment.

Insurance is there to screw you over and take advantage of you when you are at your lowest.

Wawanesa states on the third page of their 2013 Annual Report the following values:

VALUES
We treat others in a respectful and truthful manner.
We conduct business with integrity, honesty, consistency and fairness.
We act ethically and lawfully.
We take pride in making service a priority.
We encourage collaboration, innovation and excellence.
We support the communities in which we work and live
 
Spot the difference with what we have experienced!
————
And just to address one other statement in the above email, the adjuster states “Clearly my comments to Mr. Hxxxxxx have been taken out of context and I find it interesting this communication states something different than what our understanding was.” Could someone please tell me how anyone can take out of context  “PLEASE FUCK OFF QUOTES“? That was a pretty clear and pretty inappropriate comment.
Stay tuned.

 

 

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Wawanesa Insurance problem….how can you be dinged for depreciation from before the property was built?

blog snowy cabin_3878

It’s the ongoing saga…….can anyone figure this out for me……..

We got an email May 19th 2015 from the new adjuster, it included this phrase…..

blog cabin 1…..so we phone up the Lac Ste. Anne County Office, the county in which the cabin resides, and ask “What year was the cabin built?”

(crossing our “t”‘s and dotting our “i”‘s)

The answer 1963.

Anyone spot the problem?

For the cabin to be depreciated 55 years it would have had to be built in 1960…….it wasn’t built until 1963.

Wawanesa Insurance is trying to depreciate a property for 3 years BEFORE THE PROPERTY EVEN EXISTED.

Problem?

perhaps

Stay tuned…..there is so much more.

( I suspect this post is the pre-game warm up!)

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“NO, I will NOT work for free.”

“No, I will NOT work for free.”

I bet you are intrigued by the above statement. Perhaps you are wondering what has inspired me to write the statement. Well, it is a tale that needs to be told, has been told, and a story many others have also experienced. So sit back, grab a big cup of coffee…..it is time to share the story as to why I WILL NOT work for free.

city hall park, red deer, albertaIt all started with this picture. Honest to goodness it did. A shot of the City Hall Park in Red Deer, Alberta, Canada. So while I thought I was posting on this blog a beautiful image showing our city’s downtown in a most positive light, what I didn’t realize was this image was the gateway to insult and a demeaning of my worth.

Was it a crap picture? No. That was the problem. The problem was this was a picture that others wanted.

blog work for free rdpsd

One day in September I received a message in my WordPress notifications requesting permission to use the image. The message was from Red Deer Public Schools. A publicly funded institution wanting permission to “use” my “photo” for the foreign student brochure. I was a bit put out. A bit insulted. Instead of getting into it with the person requesting use, a person who is paid a salary for their work (that clearly involves surfing the net….obviously….your tax dollars at work!), I simply didn’t respond. My tactic was “If you don’t have anything nice to say don’t say anything at all.”

I knew this would eventually happen, I just wasn’t expecting a PUBLICLY FUNDED institution, an institution funded by our TAX DOLLARS, to behave this way.

For months my emails and messages were normal and then one day I opened an email from the Government of Alberta. It read:

blog work for free alberta govt 1The pictures being discussed were of the Jeongia in Edmonton, Alberta.

Jeongja, Edmonton, Alberta, Canada Jeongja- Edmonton, Alberta, Canada Jeongja detail - Edmonton, Alberta, Canada I responded thinking surely the Government of Alberta is going to provide compensation for the use of images. WRONG. Instead I received the following response:

blog work for free alberta govt 2Yep, the Government of Alberta was going to offer me in compensation for my work “good karma and lots and lots of appreciation” . That’s pretty special isn’t it? Could you imagine how far I would get paying my provincial tax in “GOOD KARMA”?. My gut tells me that wouldn’t go over so well. “GOOD KARMA” also doesn’t feed my children, or clothe them or keep a roof over their heads.

Isn’t it special when someone sitting in a cushy job, playing on the internet, paid with MY TAX DOLLARS, tells me that all my work is worth is “good karma”.

As you can guess this one really rubbed me the wrong way. Insulted. Undervalued. They came to me regarding the images and then expected me to hand them over because artists in our society have ZERO value. Did anyone pick up on the irony? I, a born and raised Albertan, from a family that has been in Alberta well over a century, was supposed to GIVE AWAY their work to celebrate the cultural history of Korea. A twinned relationship with a foreign country was more important to the Government of Alberta than treating their own productive taxpaying lifelong resident fairly.

The Government of Alberta expected me to work for free.

Yes, I wrote an email regarding the fact that it was about time the government started to appreciate and see value in artists. I couldn’t stay silent on this one. I am sure it was just deleted.

A message was left on my phone about there being a “misunderstanding”. How? I didn’t return the call. How much devaluation should one have to endure? Chances are they were just going to withdraw the offer of “good karma” or perhaps charge me to use my own images. I wouldn’t doubt it.

red deer city hallSo today my phone dings, I look down, and this is the email that has just come through:

blog work for free red deer advocateThis time it is the Red Deer Advocate asking to “use” an image of Red Deer City Hall for their advertising department. Seriously. Are you kidding me?

First I was going to email back (as in the case of the Government of Alberta). Then I was just going to ignore it (as I did with Red Deer Public Schools). Then I decided to BLOG it. And so I did.

Does anyone else see how bizarre this request is? The Red Deer Advocate EMPLOYS their very own PHOTOGRAPHERS. The Red Deer Advocate has ARCHIVES. It was +28C today, the sky was blue, City Hall is a 10 minute drive from the newspaper’s headquarters, yet they would rather I just GIVE them my work than shoot a picture of the bloody thing.

They want to “USE” my image for THEM to MAKE MONEY!

—————–

I’m tired of publicly funded institutions trying to screw me over.

I’m tired of the government trying to screw me over.

I’m tired of big business trying to screw me over.

—————–

I am professionally trained in both art and photography. I have diplomas in Fine Art and Design plus in Photographic Technology. I have years of experience on two different continents. If you want my images I must have FINANCIAL compensation.

—————–

The Red Deer Public Schools are NOT a charity.

The Government of Alberta is NOT a charity.

The Red Deer Advocate is NOT a charity.

—————-

I WILL NOT WORK FOR FREE

(and if you ask me to, I’ll blog about you too! Enough is enough.)

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“What do we ultimately want?” – 2014 Dodge Grand Caravan Problems

blog van

“What do we ultimately want?”

This is what the service department just asked my husband, so I am going to share my answer here:

” If I were to answer this question honestly, I think what needs to happen is to have this van shipped down east to the head plant and have them go through it to find out what is causing the defects. The thing is, the potential for this to be happening in every 2014 Grand Caravan is there. I don’t want our family killed, but I also don’t want any other family killed. Yes, we can move on to another vehicle, but in the interest of public safety the fault still needs to be found. In my opinion, and I tend to be a “big picture thinker”, Chrysler Canada needs to find the fault so that this doesn’t happen to any family.”

We are afraid if we trade the van in some other family will be killed. The van is dangerous.

(Check out my “Dodge Chrysler problem” section for the full story.)

Share, share, share….Dodge Problems

Some of you may have remembered this image from late last night,

2014 dodge grand caravan death trap part 1 weband the blog post that accompanied it.

Well today my husband took a glossy 8×10 of the cartoon to work with him. He is using it as an ice breaker with customers. He is getting to tell the story and share the blog….and make great customer connections at the same time.

Best thing ever.

Grassroots.

Sharing is good.

And now I would like to share even more blog posts about our faulty 2014 Dodge Grand Caravan (A.K.A. the death trap!):

https://htheblog.wordpress.com/2015/03/03/we-need-to-replicate-the-problem-dont-buy-dodge-it-will-potentially-kill-you/

https://htheblog.wordpress.com/2015/03/03/why-i-blog-issues-plus-a-letter-to-transport-canada-regarding-dodge-safety/

https://htheblog.wordpress.com/2015/03/14/dodge-less-in-red-deer/

https://htheblog.wordpress.com/2015/03/17/dodge-intends-to-release-unsafe-vehicle-onto-road/

https://htheblog.wordpress.com/2015/03/17/execution-by-a-2014-dodge-grand-caravan/

https://htheblog.wordpress.com/2015/03/18/avoiding-problems-nothing-new-for-chrysler-dodge-problems/

https://htheblog.wordpress.com/2015/03/18/what-do-chrysler-and-an-a-have-in-common-my-daughters-take-on-dodge-problems/

https://woodleaneighbours.wordpress.com/2015/03/18/walking/

 

****Remember….. the 2014 Dodge Grand Caravan loses power while driving , save your life, take the bus.

Avoiding Problems Nothing New for Chrysler – Dodge Problems

blog van

I came across this link today which verifies how the car industry, or shall I say Chrysler, works.

This is the portion that caught my eye:

“In the 24 consumer complaints the agency included in its investigation, motorists describe harrowing situations, including immovable steering wheels, loss of all power and difficulty braking. Dealers were generally unwilling to do repairs because no recall was in place, they said.
“When it stalls, the steering wheel is extremely hard to move,” wrote the owner of a 2009 Grand Caravan. “I have three small children in the car when it stalls on main roads. It is very frightening and dangerous trying to control the car.” “

This is exactly what we are facing. Here in the article it is a documented fact that Chrysler has a policy of NOT DOING REPAIRS until a recall is in place. Chrysler would rather have you die in an unsafe vehicle than spend a couple of bucks to fix the faulty vehicles they throw out on the market.

Here is what we are facing with a faulty 2014 Dodge Grand Caravan. I encourage others to start sharing their stories on line, companies like this need to be held accountable.

https://htheblog.wordpress.com/2015/03/03/we-need-to-replicate-the-problem-dont-buy-dodge-it-will-potentially-kill-you/

https://htheblog.wordpress.com/2015/03/03/why-i-blog-issues-plus-a-letter-to-transport-canada-regarding-dodge-safety/

https://htheblog.wordpress.com/2015/03/14/dodge-less-in-red-deer/

https://htheblog.wordpress.com/2015/03/17/dodge-intends-to-release-unsafe-vehicle-onto-road/

https://htheblog.wordpress.com/2015/03/17/execution-by-a-2014-dodge-grand-caravan/

 

The full Bloomberg story can be read here:

 

(Bloomberg) — Fiat Chrysler Automobiles NV is doing a second recall of 703,000 minivans and SUVs with a defective ignition switch that can rotate out of position, similar to the faulty General Motors Co. part tied to dozens of deaths.
The action covers the 2008-2010 Dodge Grand Caravan, Chrysler Town and Country and Dodge Journey, the U.S. National Highway Traffic Safety Administration said in a document posted on its website Friday.
The company previously tried to fix the switch defect, which can lead vehicles to stall, lose power and disable their air bags, in recalls announced in 2011 and 2014.
GM’s ignition-switch defect, now linked to 57 deaths in crashes, led to the recall of 2.59 million small cars. Disclosures about the company’s delays in announcing a recall spurred four congressional hearings and a then-record $35 million fine.
Chrysler in the earlier recall tried adding a trim ring to prevent inadvertent key rotation. A NHTSA investigation begun last year concluded that repair wasn’t working. The wireless ignition module will now be replaced in all recalled vehicles.
No fatalities have been reported in the Chrysler or Dodge vehicles. The defect has been tied to one crash, which didn’t involve injuries.
Chrysler Probe
NHTSA’s probe into the Chrysler vehicles began after the GM ignition-switch disclosures last year. The agency contacted all major automakers about whether vehicle stalls might affect air-bag performance. Chrysler determined that these three vehicles’ air bags function for two-tenths of a second if the ignition switch moves to the accessory or off position.
Fiat Chrysler spokesman Eric Mayne said the latest campaign doesn’t involve any vehicles that weren’t covered by the previous recalls. The company advised NHTSA that there’s a new remedy and repairs have been accelerated, he said.
Until the recall repairs are complete, vehicle owners are being advised to remove all items except the ignition key from their key rings.
In the 24 consumer complaints the agency included in its investigation, motorists describe harrowing situations, including immovable steering wheels, loss of all power and difficulty braking. Dealers were generally unwilling to do repairs because no recall was in place, they said.
“When it stalls, the steering wheel is extremely hard to move,” wrote the owner of a 2009 Grand Caravan. “I have three small children in the car when it stalls on main roads. It is very frightening and dangerous trying to control the car.”
Numerous consumers said their driving experience sounded similar to the situations described in the GM ignition-switch recalls.
Added another 2009 Caravan owner: “This is a clear and present danger to both my family and other drivers on the road.”
The Associated Press earlier reported the recall.
To contact the reporter on this story: Jeff Plungis in Washington at jplungis@bloomberg.net

 

Execution by a 2014 Dodge Grand Caravan?

2014 dodge grand caravan death trap part 1 web

I may not be Charlie Hebdo, but I do understand where they are coming from and the appeal of the medium. It is amazing the original pieces that one can create in very little time. I quite like this little diversion into the world of satirical comics, and in fact I have 8 more concepts on tap based on Dodge/Chrysler alone. Creativity is a wonderful thing, and being a creative person I don’t tend to have the same social limits.

(Remember “Chrysler” when I told you the more I post the higher up my links go in search engines? Remember? Yeah  sweeties, here we go, hold on for the ride…….oh forgive me, yes we are talking Chrysler…..ahem….that would mean a working vehicle…my bad!)

What’s coming up next??????? Perhaps some performance art…in a public place….or perhaps in front of a Dodge/Chrysler dealership (on “public” land of course). I am going to take this experience and RUN with it……….FLY with it…..because they asked for it, they got it.……ummm…..crap….that was Toyota……flipping heck, if I’d bought one of those I wouldn’t HAVE a deathtrap of a vehicle.

Anyways, back with a new cartoon soon. I now have to go post this on my son’s Facebook page……did you know teenagers have a TON of followers…..who tell a TON of followers? Who’d have known. Networking, networking, networking….makes the world go round!

For fun grab a BIG cup of coffee and check out the links bellow that tell the whole story about our DODGE PROBLEMS with the 2014 DODGE GRAND CARAVAN. It’s a heck of a read.

https://htheblog.wordpress.com/2015/03/03/we-need-to-replicate-the-problem-dont-buy-dodge-it-will-potentially-kill-you/

https://htheblog.wordpress.com/2015/03/03/why-i-blog-issues-plus-a-letter-to-transport-canada-regarding-dodge-safety/

https://htheblog.wordpress.com/2015/03/14/dodge-less-in-red-deer/

https://htheblog.wordpress.com/2015/03/17/dodge-intends-to-release-unsafe-vehicle-onto-road/

 

(and now I will sit back and watch my stats!)

XOXOXOXO

 

Cartoon by Debra Hunter (yep, that’s me!)

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Ads by “wordpress”.

Dodge Intends To “RELEASE” UNSAFE Vehicle Onto Road

blog van

Dodge intends to “release” unsafe vehicle onto road as they are incapable of diagnosing problems.

Yes indeed, we got that from the horses mouth today….from “CARE” service rep W.. Yes, that is Chrysler’s intention we were told. If they can’t “replicate the problem”  their protocol is just to send a faulty vehicle out on to the road.

Doesn’t matter that the vehicle lost power. Or that the MIL light went on. Or that the dashboard flashed. Company policy is if they “can’t replicate the problem” (or choose not to….it is pretty easy to not look in the right places), lets indicate, “with no disrespect”  (to quote W.) that the customer is a LIAR…..and ship the faulty vehicle back out on the road.

If you like to have indications made that you are LYING and if you want to buy a FAULTY vehicle…..buy Dodge Chrysler…they will give you all the problems you can possibly imagine and be left WALKING after paying out tons of cash.

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Why keep blogging this? Good question. See, here’s the thing, if I keep blogging about this it raises the issue of Chrysler safety concerns in internet searches. The Chrysler rep. says that the internet is just full of garbage. Doesn’t matter does it Wxxxxxxx? Every little piece of information affects a person’s purchase. The seed of doubt is all it takes to shift a sale away from Dodge. As I always say, eventually it doesn’t come down to what “I get”……..it comes down to what “I can take out of their (Chrysler’s) pocket”. And take I will, just because I can. You see I am going to get something out of this situation. A smart person never leaves their opponent with nothing to lose, but that is where Chrysler has left us….with nothing to lose. But I have something to gain, I can gain by spreading the word EVERYWHERE as to how PATHETIC both their vehicles and SERVICE are. And spread I will, and enjoy it, for years, with a smile on my face and tales to tell. Such tales………soon to become urban myth…..I’m a creative person you know. Creative tales…..ahhhh.

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Now speaking of the sales rep, Ford drivers are going to love this. We were talking about how streaming on my husband’s Ford 150 works and on the Dodge product it doesn’t. The rep tried to, in this light, say that the Ford’s aren’t as good a vehicle as the Dodge. Huh? Case and point, one works and the other doesn’t, yet he can’t even see that. By the way Wxxxxxx (Chrysler rep.), the Ford F150 is THE top seller ….so ummm…..yeah I think it “works” (we wish that a three row version of this truck existed; that we would buy!)

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Of course this same rep told me Chrysler has “endless resources” if they found a fault and there had to be a recall. “Endless resources”. Line up people…..Chrysler has a money tree!!!!!!!!!!!!!!!!!   Credible rep? Not.

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By the way the Chrysler rep admitted to us on the phone that he DOESN’T DRIVE A CHRYSLER. Yep….that shows faith in the company. That says everything you ever need to know about how safe or reliable a Chrysler product is….Chrysler’s  own customer service rep REFUSES TO DRIVE A CHRYSLER!!!!!!! Yet he thinks we should just put this defective Chrysler back on the road, put an unsafe vehicle back on the road………what does he care…..he doesn’t even drive a Chrysler. If anything ever told the story, this is it.

———————————–

My mini van is a crappy hunk of metal, I get that, Chrysler gets that, after all if it wasn’t a crappy hunk of metal they’d have fixed it by now. It, the 2014 Dodge Grand Caravan,  is such a crappy hunk of metal that they are INCAPABLE of fixing it. Chrysler can’t fix it. They are incapable.

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The internet is actually a powerful thing, and I think big corp., like Chrysler need to wake up to modern times and realize the impact. I actually ran some numbers based on a “mom’s internet board” I frequent on occasion. Check this out:
– if one was to post about our min-van problem (which I did)
– take the number of members
– divide by a guestimate of what percentage read posts on a given day
– then times word of mouth by the number of moms they chat to during a soccer game
The total number of people reached is 2.8 million.

Yep. In posting in just ONE place….and I never do that……and I never stop……I just keep trolling the internet looking for vaguely linked topics…..travel, families, home, vehicles…….you can fit it in anywhere….and you can do it for months or years …..and it is no problem at all as it is just copying and pasting a file name…….last night it was CNN….so easy….so quick……so important.

…..and then I sit back, watch my stats, and know it has worked.

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It’s interesting, Dodge/Chrysler won’t even tell me where my vehicle was manufactured. There must be so many problems with the line of vehicles that they are even afraid to release that information. I wonder what the plant workers could tell me? I wonder what the union could tell me? I wonder if there are stories of cost cutting measures and defective parts and safety issues? Perhaps it is time to dig. Perhaps I will.

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Previous blogs about this never ending issue:

https://htheblog.wordpress.com/2015/03/03/we-need-to-replicate-the-problem-dont-buy-dodge-it-will-potentially-kill-you/

https://htheblog.wordpress.com/2015/03/03/why-i-blog-issues-plus-a-letter-to-transport-canada-regarding-dodge-safety/

https://htheblog.wordpress.com/2015/03/14/dodge-less-in-red-deer/

 

Below are emails, feel free to read or not. I like to put things out in the public so that when they say an email “didn’t exist” there it is in all it’s shining glory.

Be back tomorrow with more 2014 Dodge Caravan PROBLEMS posts!!!!!!

PS. My husband stood up and announced to all the parents and teachers at the school this afternoon not to buy a Dodge and explained the disrespect we have encountered!!! Yes he gathered them around and told the tale!!!!!!!!!!!!!!!!!!!!!!!

 

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So just to let you inside of this lovely episode, here are some emails:

This one is to Chrysler today:

Please forward this to Wxxxxx’.s superior.

This situation is impossible and Wxxxxxxx has indicated through the phone call this afternoon that Chrysler has every intention, that at some point in time, of just releasing an unsafe vehicle as they “cannot duplicate the problem” and having our family die in an accident when it loses power again.

Wxxxxx has chosen from the first discussion regarding power loss that they were not going to find a problem. We phone trying to get the faults taken care of, he responds with “we aren’t in the business of buying cars back”. All we want is our car to work. We of course will be notifying Transport Canada as to their intent. This is a tactic to keep faulty vehicles on the road.

He gets offended when we refer to the car as a lemon….but it has had EIGHT defects in five months.

Wxxxxx has through tone indicated that I am a liar because they “can’t replicate the problem”. The problem happened, but the car is so faulty it’s computer doesn’t even show the problem.

Wxxxxxxx has used every tactic in the training course designed for “difficult customers”. He will not give us a straight answer on anything.

Wxxxxxxxxx refuses to put us in contact with his superiors, he has decided that it is fine for us to be weeks upon weeks without a vehicle and then we should just submit to the abuse Chrysler deals out and drive a very faulty mini van.

Perhaps someone will actually call us back.

****

This one is from March 16th, 2015

Case #26530081

From: xxxxx
Sent: Monday, March 16, 2015 1:17 AM
To: fcacanadacares@fcagroup.com
Cc: xxxxx
Subject: Att. Wxxxxxxxx – Case #26530081

Hi Wxxxxxx,

I thought we should touch base as we have now been without a vehicle for three full weekends and the vehicle has been in the service department for 10 full working days. I also feel we need to push to resolve the situation, I am now having to turn away any “on location” photography due to not having our vehicle, plus I can’t even book appointments such as parent/teacher interviews as I don’t know if I will have transportation. My husband is having to constantly leave work to drive our children to and from school and work. The kids are so depressed being stuck at home every weekend, and they are stressed that we won’t be able to go on our Easter vacation because of the situation with the “new” van; this situation is not just a transportation issue, it is affecting every aspect of life for every member of our family.

If you could perhaps phone my husband Mxxxxxx on Monday morning at 9:30 am (MST) to touch base as to the progress on the situation that would be appreciated. I apologize regarding specifying a time, but he has a safety meeting at 7:00 am, then he has to leave the meeting early to drive our kids to school, then he sneaks in some work before having to pick some children up from school at 2:00 pm and another one up at another school at 2:30 pm and then will have to go back to work only to leave work again to drive our oldest to work for 5:00pm . He thinks 9:30 am will be the best chance of having an opportunity to take a call as he will be driving back to work at that time.

We did contact the service department part way through last week to see what progress has been made, our take is that all they are doing is driving around waiting for the car to lose power. It feels like they are not looking at the whole picture of ALL the problems that are happening. Can you get a detailed day by day list of what they are actually doing? I realize you do not email from your office, perhaps this information can be conveyed by email through the dealer’s service department.

I have been going over all the problems over and over in my mind as I really need to find a solution to this vehicle problem, and ignoring that there are problems and just putting the vehicle back on the road is a recipe for disaster. I am going to list my most recent thoughts and finds, I apologize if I am repeating myself in case you have read my most recent blog post. Here are the thoughts.

1) First I did some internet research. I discovered two interesting pieces of information with regards to 2014 Grand Caravans in the U.S.. There is one recall that is a relevant recall and one relevant investigation.
U.S.A. recall – NHTSA Campaign #14V632000 – issued October 8, 2014 – 2014 Dodge Grand Caravan Tires: Pressure Monitoring and Regulating Systems
U.S.A. defect investigation – NHTSA Defect Investigation #DP14004 – date opened September 25, 2014 (currently pending) – Electrical System
2) Now I am going to go through recent thoughts on the ongoing problems:
Van’s Computer Not Registering Error – we are getting shoulder shrugs. No one is taking this seriously. If the system is supposed to register an error, as in when the MIL light came on and the van lost power, and the system doesn’t, this is actually a DEFECT. This is yet another huge problem. Even though I am not a technician, common sense tells me we either have an electrical problem or a computer problem. This would make sense when you look at the never ending issues this vehicle has had (including the repaired heating defect and U-Connect mic issue).
The Flashing Dashboard/Control Panel – After we started up the vehicle the second time after the power loss, every single light on the dashboard started flashing including indicators making the audible noise. I turned the key off, removed the key. Tried to start the vehicle a minute or so later and it started normally. Dashboards/Control Panels should not flash like that. It is another sign of a defect. Again common sense points to electrical or computer.

Burning Rubber Smell – No one is listening to us. No one has addressed the burning rubber smell. Wouldn’t it make sense to start by looking for wires where the insulation is burned off. It is not right for a vehicle to emit a burning rubber smell. Wouldn’t that be an indicator of potential fire? Is this again linked to a potential electrical issue?

Car Losing Power – it seems the only step forward is to drive around waiting for the problem to “replicate”. I can’t help but feel they are looking in the wrong place as the van’s computer doesn’t register that an error light came on. That is the starting point. We’ve told Dodge and the service department that that is the starting point, but they are still driving the vehicle around trying to replicate the problem. Why won’t they start with the obvious problem? I have also been reading various car forums and it is a disturbingly common problem for Dodge/Chrysler service departments to give the “can not replicate” line and then the defect happens on highways and in busy traffic. I am not sure just having a technician go out for an occasional spin is really a verification of the safety of the vehicle, especially when the vehicle has had so many problems. I must again remind you that the last time we drove the vehicle (weeks ago) it was only 4.5 MONTHS old.

Low Tire Pressure Indicator Going On And Off – our service department blames “weather” and says it is “normal” (which we actually bought until I started researching on the internet), however in the U.S. it is actually a RECALL. This is REALLY disturbing and leads me to doubt that Dodge/Chrysler have any concern for safety. It leaves me thinking “This is how they avoid recalls, the service departments try to make the customer out to be “over reacting” or “picky” or “crazy” so that they can avoid expensive recalls. If the service departments brush you off there is no evidence of an issue. They are avoiding recalls at the front desk or on the phone. These issues will never reach Transport Canada as Dodge/Chrysler have found a tactic around the situation. It is all about PROFIT with few concerns as to SAFETY.” Did you know not once did anyone look for a recall in front of us.

On that note, two weeks ago we asked our dealership to look into the origins of our van, where it has been, where it was built, etc.. We have heard nothing. We had asked as even before Christmas, way before the power loss situation, we were starting to really wonder what was going on with the vehicle, it drove like a used vehicle. It drove like a vehicle does just before we trade it in, which is crazy when a vehicle is only months old. So we are wondering what sort of past did this van have, and perhaps does it have any link to the U.S. recall. Can you check this out for us, we really need to know and have a right to know seeing as we own the vehicle.

U-Connect Cutting Out- This is still driving me crazy, especially seeing as when I get a lift in my husband’s work truck (Ford F150) the streaming works perfectly. You are going to think my last thought is a bit “out there”, but is the “interference” that makes the streaming with the U-connect not work properly actually being created by the vehicle? Is it the electrical system creating the interference? The hotter the vehicle gets the less the U-connect works properly. A valid thought that would also make sense with the burning rubber smell. No one is listening to us when we repeatedly tell them the pattern of when the U-connect is having huge problems in working properly. The other thought is could a computer defect be causing interference? Another valid thought as there is obviously a computer defect as the computer did not detect the MIL going off or the power loss.
I cannot stress enough that all of these issues need to be looked at. Six issues, and that doesn’t include the mic and heating that have already been repaired.
When I have to explain to people as to why we have no transport and why we aren’t driving our “new van” their mouths literally hang open in shock. They can’t believe a vehicle like that could be sold legally, let alone be on the road. No one has ever heard of such a disaster, it is unprecedented. I guess all I can do is thank Dodge/Chrysler for such a fantastic conversation piece, especially since the demographic of people we know are big mini van drivers. This is becoming a memorable situation not only for us, but the families we know.
I can’t believe I am having to turn away work because I bought a “new” vehicle.
I can’t believe my husband is having to compromise being able to work because we bought a “new” vehicle.
I can’t believe we are stranded at home because we bought a “new” vehicle.
I can’t believe we can’t make appointments because we bought a “new” vehicle.
I can’t believe our children can’t attend events because we bought a “new” vehicle.
I can’t believe my husband has to take a roofing truck to pick up groceries because we bought a “new” vehicle.
I can’t believe my husband has to come rescue us because our “new” vehicle loses power.
I can’t believe we will probably have to cancel our Easter vacation because we bought a “new” vehicle.
I can’t believe how many times even prior to this I have been without transport as my “new” vehicle has been in the service department.
This vehicle is destroying our lives. It has made both family life and our employment impossible.
I realize what Dodge/Chrysler is doing, they are trying to force us to just take the vehicle and drive it. Their goal is to inconvenience us enough that we will risk our lives, the lives of seven people, and drive a very unsafe vehicle. My guess is that you know I don’t operate that way, I will not risk my family, and I will not give up….ever. This is not a vehicle with one teeny problem, the total number of problems is now at EIGHT.
We need to solve every single problem this vehicle has. We bought a new vehicle. We bought a new vehicle so that EVERY SINGLE ITEM ON THE VAN WOULD WORK. Every item needs to work before we drive this vehicle again. We need to know:
1) Why the computer didn’t register the error.
2) Why the control panel flashed.
3) What is causing the burning rubber smell.
4) Why the car lost power.
5) Why the Low Tire Pressure goes on and off.
6) Why the U-Connect still doesn’t work properly.
7) The origin of our vehicle.
8) The relevance of the recall and investigation in the U.S.. How many components do the U.S. sold vans share with the Canadian sold vans?
9) When will we have our “new” van back and fixed so that we can get on with our jobs and our lives?
If Dodge/Chrysler is going to operate in good faith, perhaps they need to change their advertising campaign. Dodge/Chrysler needs to have their advertising accurately reflect the product they are selling. The Dodge Grand Caravan ad campaign should indicate that the vans “may work” and will have “some problems” and are “sometimes safe but may have a burning rubber smell and lose power while driving with flashing error lights and ringing bells”. If this had been the ad campaign at least I would have known the truth.
Please call my husband, xxxxxxxx, at 9:30am (MST). His number is xxxxxxxx. We need this sorted.